Using the My Verizon app & website for your mobile account FAQs (2024)

  • Introduction
  • About My Verizon and the My Verizon app
  • Managing your mobile account with My Verizon
  • Manage mobile device nicknames in My Verizon
  • My Verizon troubleshooting

Page contents


Page contents

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Learn how to securely manage your mobile account using the My Verizon website or app. Understand how to create, change or delete your login credentials for My Verizon.

For Verizon Fios home accounts visit Managing your Verizon home account FAQs.

For Prepaid accounts, visit How to use the My Verizon app for Prepaid.

  • What transactions can I perform in My Verizon?
  • Who can manage my mobile account in My Verizon?
  • How do I set up one Verizon ID so I can access both my home and mobile accounts at the same time?

To install the My Verizon app, visit the Apple® App Store® for iOS or Google Play for Android.

About My Verizon and the My Verizon app

    What is My Verizon?
    What transactions can I perform in My Verizon?
    Who can manage my mobile account in My Verizon?
    What plans do I need to have to use My Verizon app and website? Are thee device requirements?
    What permissions are needed to run the My Verizon app on my device?
    Is the My Verizon app available in Spanish?
    What's a push notification? How do I turn on push notifications in the My Verizon app?

Managing your mobile account with My Verizon

    How do I register for My Verizon?
    How do I find my mobile number so I can register for My Verizon?
    What if I forgot the My Verizon password or need to change my credentials?
    What other websites and services can I sign in to with My Verizon credentials?
    How do I delete my login credentials for the My Verizon website and app?

Manage mobile device nicknames in My Verizon

    What's a device nickname?
    How do I add or change the name of the devices in My Verizon?
    Will assigning a device nickname in My Verizon change my billing information?

Using one Verizon ID for mobile & home accounts

    Can I access my Verizon mobile and home accounts with one set of login credentials?
    How do I set up one Verizon ID so I can view my home and mobile accounts at the same time with one login?
    What will my login credentials be after I set up one Verizon ID to access my mobile and home accounts?
    How do I change my one Verizon ID user ID, password or secret question?
    How do I change the Verizon home (Fios) account that's associated with my one Verizon ID?
    Can I delete my one Verizon ID and go back to having different logins for My Verizon home and mobile accounts?

My Verizon troubleshooting

    I haven't signed in to My Verizon in a long time. Will I be locked out?
    My mobile account is disconnected. Can I still sign in to My Verizon?

Additional Support

Assign Account Manager FAQs
How to use My Verizon App for Prepaid
Visit Verizon Community

Complete a Transaction

My Verizon App - Manage Notifications

Shop

Verizon Unlimited and Data Plans
Verizon Add-Ons and Applications
5G Ultra Wideband With a 5G Phone

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Using the My Verizon app & website for your mobile account FAQs (2024)
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